Requesting Refills of Medications or Food
We have multiple ways you can request refills of medications and/or food:
1. You can call the office 269-649-1100 and leave a message on our prescription line. PLEASE HAVE THE NAME OF THE FOOD OR PRESCRIPTION IN FRONT OF YOU WHEN CALLING. We cannot fill by "pink pill" or "pill I give twice daily". You can only leave a message on the prescription line during normal business hours.
2. Download our app! Search "Vello" on your devices app store (available for Apple currently). Your pets prescriptions will be listed and you can click and request refills 24/7! You can also go to your pets portal, see #3 below.
3. Click the link at the bottom of this page for your pets Denney Vet Pet Portal Page. If you don't have one, you can email us to request one. Same info and convenience of the app but without an app to download.
4. Text us at 269-612-4106, please include your name, pets name, name of prescription, and qty you are requesting. You can text 24/7!
5. Use our online pharmacy! Use the link below to order your pets meds, pay for them, and have them shipped to your home! You can also sign up for auto-ship so you won't need to remember to order them! You can also use other online pharmacies (PetMeds/Chewy) but be advised due to the extra time and resources those requests take we do charge a $8 prescription writing fee. If you use OUR online pharmacy linked below at the bottom of the page and we will waive this fee. Link to online pharmacy: ONLINE PHARMACY < CLICK HERE!
Note for Outside (Human) pharmacy requests: We will no longer be calling in prescriptions or refills to outside pharmacies. This process is very time consuming and for the sake of accuracy we need to have a paper trail. You will need to call the office 24 hours prior to needing the prescription, we will handwrite out a written prescription, and you will need to pickup the written prescription and physically take it to the pharmacy you have chosen to use. You can pay the $8 prescription writing fee when picking up the prescription. Veterinarians do not have connections to pharmacies like human doctors do, so we cannot send electronically.
Please allow 24 hour notice for ALL refills of medications or food. Many times we need to get a doctors approval and due to the volume of requests we get, it may take up to 24 hours before your medication is ready for pickup.
1. You can call the office 269-649-1100 and leave a message on our prescription line. PLEASE HAVE THE NAME OF THE FOOD OR PRESCRIPTION IN FRONT OF YOU WHEN CALLING. We cannot fill by "pink pill" or "pill I give twice daily". You can only leave a message on the prescription line during normal business hours.
2. Download our app! Search "Vello" on your devices app store (available for Apple currently). Your pets prescriptions will be listed and you can click and request refills 24/7! You can also go to your pets portal, see #3 below.
3. Click the link at the bottom of this page for your pets Denney Vet Pet Portal Page. If you don't have one, you can email us to request one. Same info and convenience of the app but without an app to download.
4. Text us at 269-612-4106, please include your name, pets name, name of prescription, and qty you are requesting. You can text 24/7!
5. Use our online pharmacy! Use the link below to order your pets meds, pay for them, and have them shipped to your home! You can also sign up for auto-ship so you won't need to remember to order them! You can also use other online pharmacies (PetMeds/Chewy) but be advised due to the extra time and resources those requests take we do charge a $8 prescription writing fee. If you use OUR online pharmacy linked below at the bottom of the page and we will waive this fee. Link to online pharmacy: ONLINE PHARMACY < CLICK HERE!
Note for Outside (Human) pharmacy requests: We will no longer be calling in prescriptions or refills to outside pharmacies. This process is very time consuming and for the sake of accuracy we need to have a paper trail. You will need to call the office 24 hours prior to needing the prescription, we will handwrite out a written prescription, and you will need to pickup the written prescription and physically take it to the pharmacy you have chosen to use. You can pay the $8 prescription writing fee when picking up the prescription. Veterinarians do not have connections to pharmacies like human doctors do, so we cannot send electronically.
Please allow 24 hour notice for ALL refills of medications or food. Many times we need to get a doctors approval and due to the volume of requests we get, it may take up to 24 hours before your medication is ready for pickup.